Refund Policy

Last updated: 5 April 2026

This Refund Policy explains how refunds work for Melodreams subscriptions. It forms part of our Terms of Service and is governed by the laws of the Federal Republic of Germany.

1. Subscription Cancellation

You can cancel your subscription at any time through your account settings at me.melodreams.com. Cancellation takes effect at the end of your current billing period. You will continue to have access until that date.

2. Refunds & Right of Withdrawal

Because Melodreams provides immediate access to digital services upon payment, refunds for partial billing periods are generally not provided.

However, as an EU consumer you have a statutory 14-day right of withdrawal for distance contracts. If you change your mind within 14 days of purchase and have not yet used the Service significantly, you may request a full refund.

Once you have actively used the Service (logged in, customized your page, accessed features, etc.), the right of withdrawal is considered exercised and no refund will be issued for that period.

3. When Refunds Are Granted

• Technical failure preventing access to the Service (after we have been unable to resolve it)
• Duplicate or accidental charges (subject to verification)
• Within the 14-day withdrawal period and no significant use of the Service has occurred

4. How to Request a Refund

To request a refund, please email us with the following information:

• Your account email or username
• Order / transaction ID (found in your payment confirmation email)
• Reason for the refund request
• Any supporting evidence (screenshots, etc.)

Email: melodreams@melodreams.com

We aim to respond to all refund requests within 5 business days.

5. Processing Refunds

• Approved refunds will be processed back to the original payment method.
• Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
• Refunds are issued in the original currency of purchase.

6. Non-Refundable Items

• Any portion of a billing period that has already been used
• Gems, themes, or other virtual items once claimed or applied
• Promotional or discounted subscriptions

7. Updates to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or through the Service at least 30 days in advance. Continued use of Melodreams after the effective date constitutes acceptance of the updated policy.

Thank you for choosing Melodreams. We strive to make billing fair and transparent.